In a heartbreaking turn of events for expectant mother Jacinta Masters, one stranger’s kindness provided a desperately needed slice of comfort during a tumultuous time of grief.
Masters, from South Australia, wrote an open letter to the kind stranger — a store clerk named Jo — sharing the story of their emotional and unforgettable encounter.
A heartbroken Masters was on her way to the hospital, to induce her stillborn son. She clutched the tiny baby clothing she had purchased for her newborn, intending to return them before her hospitalization, so she wouldn’t have to bear putting off the painful errand.
At first, the store clerk explained that she couldn’t accept the return because Masters didn’t have the proper bank card to refund the money. An already overwhelmed Masters immediately burst into tears.
“I broke down and explained I didn’t have it, and I was on my way to hospital to be induced to have my baby who had passed away,” Masters wrote, “and I wanted them returned now because I don’t want to see them or deal with them when I get home.”
Immediately stricken with anguish for the heartbroken mother, the store clerk, Jo, took action. She and the store manager set aside the store’s return policy and gave Masters the refund. But Jo wasn’t finished yet.
Later in a Facebook message (that’s since been changed to private) she thanked the store clerk, writing, “You then asked me if I had a blanket to wrap him in. I didn’t.
It was one of the things I had to buy that morning. You came and gave me a big hug and let me cry on your shoulder.”
Together, the two women had chosen the perfect baby blanket for Masters’ son, “blue mink with white clouds on it.” Jo paid for the blanket herself, and Masters continued on to the hospital. She sat in the parking lot and wept, clutching the blanket in her arms.