Lucy Ashen has lived in Fulham, England, all her life and loves her neighborhood. But one day, a longtime neighbor shocked Lucy to her core, leaving her speechless.

Lucy has a 76-year-old neighbor whom she calls “My Lady.” She lives on her own in a one-bedroom flat. My Lady fondly calls Lucy “Lucy Locket.”

The two have seen each other briefly, waving from doorways. But My Lady has struggled with mental health issues for years.

One day, when Lucy discovered what was going on behind My Lady’s closed door, she had to intervene. She just couldn’t leave it alone.

Lucy had an inkling that her elderly neighbor was having a hard time functioning on her own, but had no idea just how bad the situation had gotten. Finally, My Lady let Lucy behind the closed door to her flat…

My Lady had accidentally locked herself out of her flat and she asked Lucy for help. When Lucy climbed through an open window, she couldn’t believe what was inside the home.

There, Lucy discovered that My Lady had not bathed for 13 years because of mobility issues. Her flat was filled with “indescribable filth and squalor” because she couldn’t clean or maintain it.

“There was no food, filthy clothes, nobody to help her bathe and just never-ending loneliness and despair. What I saw when she finally let me in will stay with me forever! It was horrific! NOBODY should live like that!”

So Lucy took it upon herself to rescue her neighbor from her horrendous living conditions. With her permission, Lucy dug in and began sorting, tossing, disinfecting and cleaning.

This kindhearted woman had her teenage daughter keep My Lady occupied while she spent several days working on the home. Lucy also posted on Facebook pleading for help.

My Lady needed new clothes, furniture and household supplies. Virtually nothing could be kept from the home.

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